Refund Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund only exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Lifetime Warranty
Our products feature a lifetime warranty. Contact us for details.


Shipping
Email or call before shipping items back to our shop. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, check your bank account again, contact your credit card company. 

If you’ve done all of this and you still have not received your refund yet, please contact us at ok [at] skinonskins.com.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ok [at] skinonskins.com and send your item to: 2415 Mission Street San Francisco California US 94110.

 

Shipping
Contact us before shipping your item. After you have spoken with Skin on Skins staff, return your product to: 2415 Mission Street San Francisco, California US 94110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.